C3 Customer Privacy Policy
C3’s privacy policy covers the collection, use and disclosure of personal information that may be collected by C3 whenever you interact with C3, such as when you visit our website, when you purchase C3 products or when you call our sales or support lines. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority and we go to great lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, updates, special offers and events.
If you do not want C3 to keep you up to date with C3 news, software updates and the latest information on products and services, please visit www.c3computers.co.uk/account and update your personal contact information and preferences.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. When you interact with C3, we may collect personal information relevant to the situation, such as your name, postal address, phone number, email address and contact preferences; your credit card information and information about the C3 products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue. We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide a more valuable service. We collect information regarding customer activities on our. This helps us determine how best to provide useful information to customers and to understand which parts of our websites, products and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research and analysis to improve C3’s products.
Your C3 ID and related information
The C3 website, as well as C3 services, allows you to create an “C3 Account ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile providing your name, phone number, email address, and in some cases your postal address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal C3 ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the C3 Store or register a new product, all you need to do is enter your C3 ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your C3 ID it will be available for all your transactions.
Publicly displayed information is public
If you use a bulletin board or chat room on the C3 website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected or used by other individuals to send you unsolicited messages. C3 is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, C3 will collect that information from your interaction and the information will become publicly available.
When we disclose your information
C3 takes your privacy very seriously. C3 does not sell or rent your contact information to other marketers.
With our service providers, vendors and strategic partners
There are also times when it may be advantageous for C3 to make certain personal information about you available to companies that C3 has a strategic relationship with, that perform work for C3 to provide products and services to you on our behalf. These companies may help us process information, fulfil customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with C3’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers and content on the C3 website.
At times we may be required by law to disclose your personal information. We may also disclose information about you if we determine that for security, or other issues of public importance.
How we protect your personal information
C3 takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft and misuse, as well as unauthorised access, disclosure, alteration and destruction.
The C3 Online Store use’s Secure (SSL) encryption on all Web pages where personal information is required. To make purchases from the C3 Online Store, you must use an SSL-enabled browser such as Internet Explorer.
Integrity of your personal information
C3 has safeguards in place to keep your personal information accurate, complete, and up-to-date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up-to-date by visiting www.c3computers.co.uk/account.
Children
C3 recognises that parents, guardians or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the C3 purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to C3 and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
Cookies and other technologies
As is standard practice on many corporate websites, C3’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customise your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you w ith a greeting the next time you visit the C3 Store. Information such as your country and language — and if you’re an educator, your school — helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products.
If you prefer not to enable cookies, please go to www.c3computers.co.uk/cookies , which explains step-by-step how you can disable cookies. Please note that certain features of the C3 website will not be available once cookies are disabled.
As of most websites, we gather certain information automatically and store it in files. This information includes (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time data.
In some of our email messages we use a “click-through URL” linked to content on the C3 website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Privacy questions
If you have questions or concerns about C3’s Customer Privacy Policy or data processing, please use the appropriate regional email addresses (see list below) to contact us. The C3 Data Controller in your region will respond to your inquiry within 10 days.
If you do not want C3 to keep you up to date with C3 news, software updates and the latest information on products and services, please visit www.c3computers.co.uk/account and update your personal contact information and preferences.
C3 may update its privacy policy. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
Last updated August 28th, 2008
© 2008 C3 Computers Ltd. All rights reserved.